Contact Us

To protect public safety during the COVID-19 pandemic, the Alberta Health Care Aide Directory office is closed to visitors but still open for business during regular hours. Please contact us by phone or email.

Alberta HCA Directory Office Hours

Monday to Friday from 8:30 am to 4:30 pm Mountain Standard Time (MST)

General Inquiries

Phone: 780-670-5050


Alberta HCA Directory Location

The Alberta HCA Directory is located in the same office space as the College of Licensed Practical Nurses of Alberta.

St. Albert Trail Place
13163 146 Street
Edmonton, Alberta T5L 4S8  Canada

Street Map

Contact by form

Please send a message to or complete the form below:

Substantial Equivalence Assessment Inquiries

Phone: 780-670-5050


For more information about the Substantial Equivalence Assessment please review the Substantial Equivalence Assessment requirements.

Provincial HCA Examination Inquiries

Exam candidates (test-takers) having trouble booking or confirming setup preparedness must contact ProctorU directly at 1-855-772-8678, Option 1.

HCA Directory Phone: 780-670-5050

HCA Directory Email:

ProctorU – Assessment Support

Contact by phone: 1-855-772-8678, Option 1

Urgent – Live Chat:

Non-urgent request: Send a ticket for support here

For exam candidates (test-takers) calling on exam day, we recommend you call or use the live chat for faster response time.

ProctorU Hours of Operation: 24/7

Provincial HCA Exam Reference Documents